By ordering from us, you ('the client') are agreeable to the following terms and conditions set by ABITE ATELIER PTE LTD.
We reserve all rights to amend our terms and conditions at any time, without prior notice.
We reserve the right to use creative judgment or adjust where we deem required to maintain the quality and workmanship of our designs but also preserve the interpretation of your design to the best of our abilities. All works will be photographed, and we reserve the right to use any photographs for display or promotion.
Full payment is required to confirm an order and our services. Partial payment will be regarded as a non-refundable deposit and does not constitute to a confirmation on the order and our services unless Full payment is received. In an event where either full/partial payment is made, the client shall be deemed to have accepted our terms and conditions. Should the full payment not be received 14 days prior to the event, we reserve the right to refuse any preparation and planning for the event and will not be held liable for any delay in the final event.
CANCELLATION / REFUND
We understand that things sometimes come up and you may need to cancel. Client may cancel their orders at any time. If the Client cancels up to 42 days prior to the Event Date, it will be entitled to a full refund. If Client cancels between up to 28 days prior to the Event Date, it will be entitled to a fifty percent (50%) refund. If Client cancels less than 27 days prior to the Event Date, it will not be entitled to a refund.
If unforeseen circumstances cause ABITE ATELIER PTE LTD to cancel an event, Client will be informed as soon as possible and a full refund will be made.
In light of the COVID-19 outbreak, the cancellation policy has been revised and can be found HERE.
Design & Fabrication Work will commence upon receiving of full payment. ABITE ATELIER PTE LTD reserves all right to reject any revisions and changes after confirmation. Additional charges apply for any required changes.
In the event of a dispute arising out of unsatisfactory work that cannot be resolved by mutual agreement, ABITE ATELIER PTE LTD and the Client agree to engage in mediation or a 10% refund on the individual item.
DESSERT TABLE & CAKE ORDERS
Orders are on a first-come-first-pay basis and must be placed at least 1-2 weeks in advance (subject to availability).
For any urgent orders, additional charges are as follows:
Express: 100% for less than 24 hours’ notice
Priority: 50% for 2-3 days’ notice
Rush: 25% for 4-5 days’ notice
Cake designs are subjected to slight variations and availability of decorative accessories. Cake colours and decorations may be subjected to slight variations from actual product due to possible discrepancies in photo or screen resolution. Fresh fruits in the cakes are seasonal and sweetness cannot be assured. We reserve the rights to substitute, change, accept or reject any orders or cake designs.
Our products may contain dairy or nut products and other allergens. Please let us know if there are any dietary restrictions. You agree to notify your guests of this risk and hold us harmless due any allergic reactions. We will not be held responsible for any adverse effects arising from the consumption of our product. Most fondant figurines contain small proportions of inedible items; it is your responsibility to ensure these are removed by your caterer/guests before consumption e.g. Support dowels, ribbons, wires, skewers…etc.
SELF-COLLECTION / DELIVERY
We encourage customers to have the cake sent directly to the event to minimise the movement of the cake. Customers may choose to self-collect or have the cake delivered.
For self-collection, please check the product before it leaves our premises. We will not be responsible for any damage/mishaps after self-collection is made. Tiered cakes are most at risk during transporting. For customers opting for self-collection, please inform us 2 days in advance on your preferred date and time with a 1-hour time frame (eg; 8pm to 9pm).
For delivery services, please allow a 30-minutes buffer in-lieu of traffic conditions. Please provide an accurate address and contact number of the person accepting the product. Once the product is delivered, ABITE ATELIER PTE LTD will not be responsible for any damages/mishaps. In the event where the courier arrives at the location and is not able to deliver the product, the courier will attempt to call the customer and wait for 10-mins. Thereafter, the product will be returned to ABITE ATELIER PTE LTD and re-delivery will be at the customer's expense. An additional of $50 will be charged for re-delivery.
choice of delivery schedule:
—> 10am - 12pm
—> 12am - 2pm
—> 2pm - 4pm
—> 4pm - 6pm
—> 6pm - 8pm
STORAGE & CONSUMPTION OF CAKES
All cakes are recommended to be kept in an air-conditioned room and away from direct sunlight for up to 5 hours. For cakes that may be frigerated, it has to be taken out to “thaw” for at least 1 – 2 hours before consumption. Once out of the fridge, it is preferable to place the cake in an air-conditioned room, to prevent drastic drop in temperature. Fondant cakes are not advised to be refrigerated. For leftovers (if any), air-tight containers are recommended for storage and be consumed within the next 3 days. ABITE ATELIER PTE LTD will not be responsible for any stomach discomfort or food poisoning for consumption of our products after 3 days of storage.